Appointments

Booking Appointments

Receptionists may ask for a brief reason when booking an appointment. This allows clinicians to prioritise appointments based on urgency. This ensures we can help you the best that we can. If you have a preferred Clinician you would like to see or speak to, please feel free to request and where possible it will be offered.

Care Navigation - Helping you get the right care

A care navigator is a member of the practice team, often reception staff, who are trained to help patients navigate the healthcare system and access the right services at the right time. This can include directing patients to other services within the practice, such as nurses or therapists, or to external services like pharmacies or opticians. 

Urgent Appointments

We have urgent appointments each day with the Doctor. Each day one Doctor is on Duty for all urgent requests. If you do need an urgent appointment please ensure you call or visit the surgery at 9.00am for the Morning and at 4.00pm for the Evening. If you are not calling for an appointment please call after 11.00am.

Please note urgent appointments are not used for: 

• Repeat Prescriptions

• Sick / fit notes

• Signing of forms 

Extended Access Appointments

Extended access appointments are available Monday Evenings Virtually via Telephone consultation. For further information please contact the practice. 

Cancellations

We would appreciate if you could let us know as soon as possible by phoning 0121 360 8560 or visit https://florey.accurx.com/p/M91642 if you need to cancel an appointment with any member of staff. This allows us to offer your appointment slot to another patient. You can also respond to your appointment reminders with the word "Cancel". 

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999

Online Appointments & Repeat Prescriptions

To request a routine appointment or manage an appointment online you can visit https://florey.accurx.com/p/M91642. This can also be used for repeat prescription requests. Please do not use this for Urgent appointments. 

You can also use the NHS App, click the below button to find out more.

Home Visits

Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 11.00am if at all possible.

Whenever possible we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements. Requests for visits after 11.00am will be taken by the Duty Doctor.